CUE/IO privacy policy

CUE/IO processes the minimum personal data needed to create your account, link your order to a Paddle payment, deliver licences, prevent abuse and provide support.

Data we use

We use account details, order and licence records, Paddle transaction status and identifiers, security logs, and support correspondence. CUE/IO does not store full card details; Paddle and its payment partners process them.

Why and how long

Account and licence data is used to provide the service and is kept while the account or licence remains active. Purchase records are kept for the period required by law. Support correspondence and short security logs are kept only as long as needed to resolve requests and protect the service. Optional analytics runs only after your consent: detailed browser events are kept for up to 30 days, aggregated statistics for up to 400 days, and short-lived daily HMAC abuse-prevention buckets for up to 2 days. You can disable analytics in Cookie settings.

Service providers and international purchases

Necessary data may be shared with Paddle as Merchant of Record and its payment partners, email and hosting providers, and public authorities where required. Paddle applies its own privacy notice in that role.

Your choices and rights

You can reject or withdraw optional analytics at any time through Cookie settings. Global Privacy Control and Do Not Track disable the analytics client. You may request access, correction, deletion, restriction, portability or object where the law provides, and may complain to the competent data-protection authority. Contact info@cueio.app for a privacy request.