CUE/IO refund policy

Product provider and contact

SIA Stared; Registration no.: 43603092341; VAT no.: LV43603092341; Registered address: Jelgava, Garozas iela 68 - 11, LV-3002, Latvia. Product, activation, privacy and complaint contact: info@cueio.app.

Paddle's role

Our order process is conducted by the authorised reseller Paddle. Paddle is the seller and Merchant of Record for paid orders: Paddle Checkout shows the final price, processes payment and applicable tax, sends the transaction confirmation, and issues the buyer invoice. SIA Stared does not issue a second buyer invoice for the same Paddle transaction. CUE/IO provides the product, licence and activation support, and the licence is issued only after Paddle confirms payment.

Consumer withdrawal right

Consumers normally have a 14-day withdrawal period for a distance contract. For digital content supplied immediately, that right is lost only after the consumer gives prior express consent to begin delivery during the withdrawal period, acknowledges the resulting loss of the right, and performance begins. The separate checkout box is unchecked by default. If those conditions are not met, any mandatory withdrawal right remains available.

Faulty or non-conforming digital content

The withdrawal exception does not remove mandatory remedies when digital content is not supplied or does not conform to the contract. Contact us first so we can verify delivery, provide instructions, restore activation, repair or update the product where appropriate. A price reduction, contract termination or refund remains available where required by applicable law.

How to request help or a refund

Email info@cueio.app with the purchase email address, CUE/IO order number or Paddle transaction/invoice number, and a concise description of the issue. Do not send full card details, passwords, private keys or activation codes. You may also submit the request directly to Paddle buyer support.

Refund payment and documents

Paddle is the legal seller for the paid transaction and evaluates or processes refund requests under its buyer terms, refund policy and mandatory law. An approved refund is returned by Paddle through the available original payment method. Paddle provides the refund confirmation and any credit note; SIA Stared does not issue a second credit note or make a parallel repayment for the same Paddle transaction.

Paddle buyer documents

Paddle terms govern the payment transaction and Paddle privacy notice explains Paddle’s separate processing of buyer and payment data.

Paddle Buyer Terms · Paddle Refund Policy · Paddle Privacy Notice